Course: Continuous Improvement

• Use citations and references (case, course resources or other).

Victoria's Secret Case Study

Questions

1. Introduction: Summary of case and reasons for choosing it.
2. How did customers and competitors factor in the organization's decision to embark on a continuous improvement journey? What were the goals behind the initiative?
3. What approach to quality management and/or continuous improvement did the company choose and how did they implement it? What elements of operations were addressed and what impact did the interventions have on people, processes, and/or technology?
4. How did the company measure success? What factors helped or hindered their efforts?
5. Reflection: Provide an example of a process you've been engaged in that could use a similar approach to improve the quality of their product or service offering.