Course Name and Credit Information ITM490 Capstone in Information Technology Management Credit Hours: 4 Course Description The purpose of the capstone is to demonstrate the students' ability to synthesize and assess their undergraduate learning outcomes through a series of cases study analyses. Students will also design and develop a comprehensive session long project under the direction of their professor. This course must be taken as the final course in the degree program or concentration. Course Overview ITM490 is the Capstone course for students enrolled in the BSITM program and BSBA-ITM program concentration. As such, it is intended to give you an opportunity to review all the things you have learned during the course of the program about information technology, organizations, and the complex sociotechnical interactions that are part of IT management. The Capstone will also demonstrate your knowledge in a way that satisfies the University requirements to grant you a Bachelor of Science degree and allow you to practice business and IT management in your professional career. Thus, ITM490 draws on everything you have learned to date and lets you demonstrate how well you can integrate all this varied material in the context of real business and IT management problems. The course is organized into modules that deal respectively with the environment within IT management. This environment is surrounded by IT hardware and software issues, integration of IT decisions, political issues, regulation, government policy, and the implementation of IT solutions in a sociotechnical context. These units also represent the learning outcomes of the course and the competencies that you have gained while attending your degree program. As you will see, all modules draw on more than one course, and some courses relate to more than one module. Learning Outcomes Upon successful completion of this course, the student will be able to satisfy the following outcomes: Module 1 o Describe how social, economic, and environmental factors affect the organization and its information. o Discuss the use of legacy systems in IT environments. o Analyze how changes in information technologies affect organizations. o Use the information architectures approach to develop a website design that meets project objectives. Module 2 o Describe the technology infrastructure in terms of computing hardware configurations. o Analyze reasons and needs for technology selection in an organization. o Use the information architectures approach to develop a website design that meets project objectives. Module 3 o Identify the major classes of computer software. o Describe how different kinds of software support different organizational functions. o Outline effective processes for software development and/or selection. o Use the information architectures approach to develop a website design that meets project objectives. Module 4 o Discuss how management strategies support organizational strategies. o Evaluate the advantages and disadvantages of different IT strategies. o Describe IT project implementations in terms of the sociotechnical theory. o Analyze effective project management techniques and project integration to support organizational mission and goals. o Reflect upon course learning. MUST BE ORIGINAL WORK, NOT COPIED FROM OTHER WORK. School is using Turintin to check work that are copied from other sources. Thank you. Module 1 - Outcomes ENVIRONMENT SLP o Use the information architectures approach to develop a website design that meets project objectives. Module Overview Module 1 is about the environment within which IT management takes place and the variety of forces and factors operating outside the domain that have direct or indirect influence on decision making. It is a great big wide wonderful world out there, and remarkably little of it is under your direct control. Thus, learning to assess your environment and creatively identify both things you can do to affect it and things you simply have to learn to live with is a key first step in effective IT management. All modules in the course draw on everything that you have learned in the program; however, this module draws most specifically on your courses in business ethics as well as on your general introductory course that discussed various aspects of how IT interacts with organization generally. Marketing and finance are the business functions that virtually every organization, public or private must attend to be successful. More specialized functions like perhaps engineering, manufacturing, research, logistics, and others are particular to the specific organization. Likewise, all decision making must be made in an ethical environment, defined partly by inherent values and partly by the circumstances. Each specialized function is likely to have its own kind of information system requirements, procedures, history, specific language, and expectationsfactors that may only loosely relate to the same issues as defined by and understood by either general management or IT managers specifically. But since IT pervades all organizations, odds are very good that at one point or another you will have to interface with colleagues representing other functional points of view and be able to collaborate effectively with them in defining problems, researching and developing solutions, and implementing them to best advantage. Thus, you will have multiple opportunities to deploy what you have learned about the specialized functions and about the process of decision making generally as your career unfolds. Module 1 - Background ENVIRONMENT Dube, L., Bernier, C., & Roy, V. (2007) Information Resource Management At HydroQuebec. International Journal of Case Studies in Management. 5(2):September. HEC023. Dube, L., Bernier, C., & Roy, V. (2009) Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part A. International Journal of Case Studies in Management. 7(2):May. HEC020. Dube, L., Bernier, C., & Roy, V. (2009) Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part B . International Journal of Case Studies in Management. 7(2):May. HEC021. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Background (A). International Journal of Case Studies in Management. 4(1):March. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Troubles Ahead (C). International Journal of Case Studies in Management. 4(1):March. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Epilogue (D). International Journal of Case Studies in Management. 4(1):March. Broderick, A. (2013, January). The Veterans Health Administration: Taking home Telehealth services to scale nationally. The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/~/media/Files/Publications/Case %20Study/2013/Jan/1657_Broderick_telehealth_adoption_VHA_case_study.pdf Scacchi, W. (2003). Socio-Technical-Design. Institute for Software Research, Univ. of Wisconsin. Retrieved July 26, 2010 from http://www.ics.uci.edu/~wscacchi/Papers/SE-Encyc/Socio-Technical-Design.pdf Sommerville, I. (2010). Socio-technical Systems Retrieved on July 26, 2010, from http://archive.cs.st-andrews.ac.uk/STSEHandbook/Papers/SociotechnicalsystemsFromdesignmethodstosystemsengineeringBaxterSommerville.pdf Torogoon, A., Jetton, P., Vlasic, A., & Spiller, J. (2004). Raise your glasses - the water's magic!Strategic IT at SA Water: a case study in alignment, outsourcing and governance. Journal of Information Technology. 19, 130-139. Balloni, A. (2010). Challenges and Reflections on Knowledge Society and Sociotechnical Systems, The International Journal of Managing Information Technology (IJMIT) 2, 1, February 2010. Retrieved on July 26, 2010, from http://airccse.org/journal/ijmit/papers/0210ijmit3.pdf University of Missouri - St. Louis. Why General Managers Need to Understand Information Systems. Working Paper. Retrieved November 27, 2013, from http://tralvex.com/pub/edu/ism/zip/whygm-is.pdf Ricotta, F. J. (1993, July 19). The six immutable laws of information. Retrieved from http://seclists.org/interesting-people/1993/Jul/61 Module 1 - SLP ENVIRONMENT The purpose of the Session Long Project in Trident University classes is to give you the opportunity to explore the applicability of the module to your own life, work, and place in space and time, and to experiment with the module to see how the otherwise academically rigorous presentation of a topic may, with more or less work and/or trauma, become "up close and personal". This is done in a number of different wayssometimes cumulative papers, sometimes practical hands-on experimentation with a tool of some sort, sometimes reflections on a place of work or life. The common thread is personal application, aimed at demonstrating a cumulative knowledge and understanding of the course's material. The main purpose of the written parts of the assignments is to show that you have had some experiences doing the project, that you have thought carefully about what they mean for your own education, and that you can make some personal applications of this meaning to your own professional and/or personal understanding. Demonstrating this understanding is actually considerably more important than carrying out any specific step in the project instructions. For this course, the SLP will take the form of working through a tutorial in information architectures, toward the purpose of creating a design document for a new website (see below). The Term Project Webmonkey is a Web development portal site operated by Wired.com. Among other resources (which you are welcome to peruse), it has a series of tutorials, including a very interesting hands-on Internet-based tutorial on the creation of information architectures (IA) for websites, that ought to work nicely as an SLP for this class. It is organized in five parts, which fits well into our structure. You can access the tutorial at the following site: http://www.webmonkey.com/2010/02/information_architecture_tutorial/ or http://www.webm onkey.com/tutorials/ Your overall assignment for the term is to follow the steps in this tutorial to develop a design document for a website to support students in the ITM programs as they move through it from the first courses to the last. The goal of your project is to use the \"information architectures\" process to put together the best design you can. You are encouraged to be creative and imaginative; obviously, there is not any one \"correct\" design. The purpose of the SLP process is to give you some structure as you create your design. The assignment is in three parts, one for each module 1-3. For Module 1, you are to read through the Overview and Lesson 1, and carry out the first steps: goals definition for the website. The lesson outlines a series of questions to structure your goals. It suggests asking a range of respondents about the questions; clearly, this may be outside your present scope, although you may want to discuss them with friends and/or family and/or colleagues who have been with you through the program - who might have suggestions based on their interactions with you as you progressed - to get their take on the possible goals. You may also wish to seek informal thoughts from your instructor if you wish, with a well-structured inquiry. At the least, you need to iterate the questions a couple of times for yourself. Write down your answers, then set them aside for a couple of days and come back to them. If you can do this a couple of times, you'll find that your formulation will be better each time. This part of the tutorial concludes: \"Once you have agreement from everyone involved, document the goals of the site and publish them where everyone in both your client's organization and your own can see them... summarize the list and write a few paragraphs about the goals. A simple summary will do.\" Your \"publication\" consists of submitting your \"list and paragraphs\" in report form as your SLP 1 assignment. SLP Assignment Expectations Length: 2-3 pages typed and double-spaced The following items will be assessed in particular: The degree to which you have carried out the assignment completely, or clarified why you could not and investigated alternatives Your ability to focus on the overall purposes of the assignment, not just its specific steps Your use of some in-text references to what you have read; please cite all sources properly Upload your paper when it is completed. MUST BE ORIGINAL WORK, NOT COPIED FROM OTHER WORK. School is using Turintin to check work that are copied from other sources. Thank you. Module 1 - Outcomes Case o Describe how social, economic, and environmental factors affect the organization and its information. Discuss the use of legacy systems in IT environments. Analyze how changes in information technologies affect organizations. o o Module Overview Module 1 is about the environment within which IT management takes place and the variety of forces and factors operating outside the domain that have direct or indirect influence on decision making. It is a great big wide wonderful world out there, and remarkably little of it is under your direct control. Thus, learning to assess your environment and creatively identify both things you can do to affect it and things you simply have to learn to live with is a key first step in effective IT management. All modules in the course draw on everything that you have learned in the program; however, this module draws most specifically on your courses in business ethics as well as on your general introductory course that discussed various aspects of how IT interacts with organization generally. Marketing and finance are the business functions that virtually every organization, public or private must attend to be successful. More specialized functions like perhaps engineering, manufacturing, research, logistics, and others are particular to the specific organization. Likewise, all decision making must be made in an ethical environment, defined partly by inherent values and partly by the circumstances. Each specialized function is likely to have its own kind of information system requirements, procedures, history, specific language, and expectationsfactors that may only loosely relate to the same issues as defined by and understood by either general management or IT managers specifically. But since IT pervades all organizations, odds are very good that at one point or another you will have to interface with colleagues representing other functional points of view and be able to collaborate effectively with them in defining problems, researching and developing solutions, and implementing them to best advantage. Thus, you will have multiple opportunities to deploy what you have learned about the specialized functions and about the process of decision making generally as your career unfolds. Module 1 - Background ENVIRONMENT Dube, L., Bernier, C., & Roy, V. (2007) Information Resource Management At HydroQuebec. International Journal of Case Studies in Management. 5(2):September. HEC023. Dube, L., Bernier, C., & Roy, V. (2009) Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part A. International Journal of Case Studies in Management. 7(2):May. HEC020. Dube, L., Bernier, C., & Roy, V. (2009) Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part B . International Journal of Case Studies in Management. 7(2):May. HEC021. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Background (A). International Journal of Case Studies in Management. 4(1):March. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Troubles Ahead (C). International Journal of Case Studies in Management. 4(1):March. Bernier, C., Roy, V., & Brunelle, E. (2006) An ERP Story: Epilogue (D). International Journal of Case Studies in Management. 4(1):March. Broderick, A. (2013, January). The Veterans Health Administration: Taking home Telehealth services to scale nationally. The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/~/media/Files/Publications/Case %20Study/2013/Jan/1657_Broderick_telehealth_adoption_VHA_case_study.pdf Scacchi, W. (2003). Socio-Technical-Design. Institute for Software Research, Univ. of Wisconsin. Retrieved July 26, 2010 from http://www.ics.uci.edu/~wscacchi/Papers/SE-Encyc/Socio-Technical-Design.pdf Sommerville, I. (2010). Socio-technical Systems Retrieved on July 26, 2010, from http://archive.cs.st-andrews.ac.uk/STSEHandbook/Papers/SociotechnicalsystemsFromdesignmethodstosystemsengineeringBaxterSommerville.pdf Torogoon, A., Jetton, P., Vlasic, A., & Spiller, J. (2004). Raise your glasses - the water's magic!Strategic IT at SA Water: a case study in alignment, outsourcing and governance. Journal of Information Technology. 19, 130-139. Balloni, A. (2010). Challenges and Reflections on Knowledge Society and Sociotechnical Systems, The International Journal of Managing Information Technology (IJMIT) 2, 1, February 2010. Retrieved on July 26, 2010, from http://airccse.org/journal/ijmit/papers/0210ijmit3.pdf University of Missouri - St. Louis. Why General Managers Need to Understand Information Systems. Working Paper. Retrieved November 27, 2013, from http://tralvex.com/pub/edu/ism/zip/whygm-is.pdf Ricotta, F. J. (1993, July 19). The six immutable laws of information. Retrieved from http://seclists.org/interesting-people/1993/Jul/61 Module 1 - Case ENVIRONMENT Videos of Interest... Something to Think About... In this video, Michael Porter presents his new \"shared value\" framework to create not only economic value for corporations but also for society. He argues that organizations should begin taking the lead and adopt a modern competitive strategy to solve societal problems. Will this new business model be adaptable to an organization like Hydro-Quebec discussed in the Case Assignment? TED Ideas Worth Spreading. (2013, June). Michael Porter: Why business can be good at solving social problems. Retrieved from http://www.ted.com/talks/michael_porter_why_business_can_be_good_at_solving_social_ problems.html Assignment Overview The case for this module involves Hydro-Quebec and its efforts to reorganize and restructure its IT support and management functions in line with new demands and new business models. It effectively captures the complexity of the interactions required when IT management is required to adapt creatively to changing business demands, and the enormous number of factors that need to be taken into consideration in this adaptation. It will certainly challenge your abilities to think about how new systems have to integrate with legacy systems, about the personnel and human resources issues involved, and about the changing nature of the information base in IT, from one based primarily on hardware and technical expertise to one based on software, business knowledge, and customer relationships. As we will see in future modules, technology does not go away; it just plays a different role than it did in the early days of IT management. This case is a good exposure to the new realities of IT management and the breadth of understanding of the business and its environment required of managers in this rapidly evolving world. Case Assignment Please read the Hydro Quebec case: Dube, L., Bernier, C. and Roy, V. (2007) Information Resource Management at Hydro-Qubec. International Journal of Case Studies in Management. 5(2):September. HEC023. Use information from the course background readings as well as any good quality resource you can find. Please cite all sources and provide a reference list (use APA format) at the end of your paper. Your answer to the following will be assessed: Describe the external factors and internal factors affecting change in IT management at Hydro-Quebec. What changes would you suggest for Hydro-Quebec and why? Assignment Expectations Length: Minimum 3-5 pages excluding cover page and references (since a page is about 300 words, this is approximately 900-1,500 words). Assignment-driven criteria (25 points): Demonstrates clear understanding of the subject and addresses all key elements of the assignment. Critical thinking (10 points): Demonstrates mastery conceptualizing the problem. Shows analysis, synthesis, and evaluation of required material. Scholarly writing (5 points): Demonstrates writing proficiency at the academic level of the course; addresses the Learning Outcomes of the assignment. Quality of references (4 points) and assignment organization (3 points): Uses relevant and credible sources to support assertions. Assignment is well organized and follows the structure of a well-written paper. Citing sources (3 points): Uses in-text citations and properly formats references in APA style