Course Objective 1: Historical development of communication as an organizational process (Chapter 1?) 1. The evolution of communication and its role in organizations (pg. 312) 0 Written record, one way communication (hierarchy), closer managers could communicate, don't skip ranks. (Pg. 4 chart] 2, How manager's communication behavior has changed over the last century 0 Changing values, culture, different diversity type. (Pg. 1317) 0 Different situations require different type of communication. Contingency approach (pg. 12). Business ethics (pg. 19). 3. Changes in communication complexity, formality, and channels through organizational growth over time 0 (Maybe Ch. 2]