Course: Quality Performance & Management

Organizations can ensure that healthcare services are providing value to the patient by measuring the outcomes of the patient experience through continuous quality improvements and continuous feedback. This can be done by adapting evidence-based systems that measure the effectiveness of quality improvement, affordability and patient experience. From the customer's perspective, the value proposition includes the whole bundle of benefits the product/service promises to deliver, not just the benefits of the product itself (Burns et al, 2020). The organization determines value by assessing whether its transactions are profitable, whether it is proving value to stakeholders by creating a completive advantage, and whether it is providing value through its value chain. As Burns et al. (2020) stated, it is a key challenge for healthcare organizations to deliver value, "defined as the quotient of quality divided by cost (p.4).

Is there a feedback loop in Donabedian's health care quality model?

* Give an explanation and good supporting details