Course: Supply chain: quality assurance text book: Matching Supply with demand. An introduction to operations management

Question:

Develop a comprehensive quality assurance/control program for a medical services section in an organization.

Describe the business process or processes within the section that you would like to analyze. Identify different check points in the organization where you will monitor the quality, medical consultation, process of sick leaves vaccination for official travel missions. Cleary state what you will measure. Indicate the type of control chart(s) that you will recommend. How will you select your sample size? How will you set the upper and lower control limits? What are the implications of setting tighter/loose control limits? Comment on the costs and benefits associated with each of these quality check points.