Cover letter for role of digital forensics examiner with the FBI with the provided information:

Doctor of Business Administration,University of Phoenix,Phoenix, AZ Expected graduation, January 2025

Bachelor of Science in Systems Engineering,ECPI University, Virginia Beach, VA Expected Graduation, June 2024

Master of Arts in Executive Leadership,Liberty University,Lynchburg, VA, May 2022

Bachelor of Art in English Literature and Communication,University of Mount Olive,Mount Olive, NC, December 2020

Associates of Arts in General Studies, Louisburg College,Louisburg, NC, May 2018

Skills

• Excellent communication,
• Teamwork oriented
• Positive attitude
• Excellent problem-solving skills
• Results driven
• Great attention to detail

CAREER HIGHLIGHTS

Technical Security Specialist |Durham County January 2024- Present

• Oversaw the programming of security programs and badging related software, ensuring the safety and security of county facilities.
• Conducted preventative maintenance inspections of access control, badging, and camera systems, identifying potential issues and implementing solutions.
• Produced detailed after-action reports, providing recommendations for repair and cost estimates.
• Managed new physical and electronic security system installations, ensuring all projects were completed on time and within budget.
• Led assessments for new security systems, identifying potential vulnerabilities and recommending improvements.
• Troubleshot and repaired defective security systems, ensuring minimal downtime and maintaining security integrity.
• Led the project development team, overseeing all aspects of project management from initial planning to final implementation.
• Wrote statements of work and vendor contracts, ensuring clear communication of project expectations and deliverables.
• Assisted with vulnerability and security assessments, identifying potential threats and implementing preventative measures.
• Acted as primary back-up to the Security Manager, attending required meetings and writing reports.
• Oversaw the duties and assignments of the Locksmith staff in the absence of the Security Manager, ensuring continuity of operations.
• Performed daily checks of the security access control and camera video management software, ensuring all systems were functioning properly.
• Utilized Microsoft Office programs - Word, Excel, Outlook, and PowerPoint - to manage projects, communicate with team members, and present findings.
• Demonstrated excellent interpersonal, organizational, customer service, and time management skills.
• Effectively communicated both orally and in writing, presenting complex information in a clear and understandable manner.
• Supervised employees, providing guidance and support to ensure the successful completion of tasks.

Adult Academic Reading Instructor |Kittrell Job Corps January 2023 - January 2024

Key Initiatives:

• Linked students to essential educational resources, social services, workforce services, and other pertinent support systems.
• Collaborated closely with faculty and success coaches to promptly identify students with a high risk of failure and deliver timely intervention and support.

Specialist, LMS Operations |IFitOut, Wake Forest, NC January 2022 - August 2023

Key Initiatives:

• Guide teams through the full software life cycle development including requirements, design, implementation, verification & validation, and certification.
• Provide effective functional leadership ensuring adherence to company and department processes and procedures.
• Empower and lead team to deliver to our customers on time and within budget whilst assuring the highest technical quality work.
• Create and ensure applicable team metrics are in place to measure and assess team's performance and capabilities.
• Facilitate communication of technical and business information between organizations, functions and within team.

Tech Fellow |iFitOut,Wake Forest, NC December 2021 - January 2022

Key Initiatives:

• Developed and cultivated relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
• Implemented and maintained lab machines (mac and pc) including security, networking, and virus removal.
• Acquired functional understanding of android app development, user interface handling, process flows, and logical pattern analysis.
• Assisted software developers with computer-related problems in Unix environment.
• Installed and configured software fail-over system for production Linux servers.
• Collaborated with team to optimize workflow and achieve objectives.
• Reviewed course design and delivery to uphold departmental quality standards.

Kiosk Supervisor |University of Mount Olive, Academic Resource Center Mount Olive, NC October 2018 - December 2020

Key Initiatives:

• Delivered exceptional customer service, maintaining a friendly and professional demeanor.
• Effectively communicated any variances, current and potential issues to management.
• Ensured operational functionality of all kiosks and jackpot machines.
• Proficient in troubleshooting machines and promptly resolving issues.

Residential Instructor; Academic |Duke Tip Summer Studies Program, Boone, NC May 2017 - August 2017

Key Initiatives:

• Planned, developed, and oversaw community outreach activities for targeted student populations, promoting programs and recruiting students through networking with local school and community groups.
• Prepared accurate documentation and reports on programs and student progress.
• Recruited, trained, and supervised tutors and teachers participating in adult basic education programs.

Office Assistant |Point Guard Marketing, Henderson, NC July 2014 - May 2018

Key Initiatives:

• Handled invoices, refunds, purchase orders, receipts, and other bookkeeping tasks, preparing them for posting.
• Implemented clerical duties, including managing phone calls, calendar appointments, travel arrangements, meeting minutes, and document and presentation preparation using various software.
• Ensured timely and accurate data entry for customer engagement, reported brand satisfaction ratings, and supported marketing efforts.

AREAS OF EXPERTISE

Web- Based Platforms: Blackboard, Pulse, Canvas, Moodle, Kahoot! Nearpod and Brightspace | Technical Skills: Technical Writing, Software Proficiency, Data Analysis | Tools: Google Suite, Slack, Salesforce, SalesLoft, Zoom, Microsoft Office

LinkedIn Sales Navigator, JavaScript, Smartsheet, Monday, HTML, Wrike

Certifications: Technical and Professional Communication, (University of Mount Olive) Microsoft Word

Microsoft Excel, Emerging Leadership (University of Mount Olive) Certified Digital Forensics Examiner- John

ADDITIONAL NOTABLE EXPERIENCE

Magazine Editor for The University of Mount Olive