Covid-19 has had a global impact on individuals, communities, business and industry.

a)Discuss the type of change that Covid-19 has caused on business and industry in terms of calm waters or white-water rapids. Explain and justify your answer (6 marks)

b)For one (1) organisation that you know, describe the changes that needed to be initiated and implemented for the organisation to service its customers(6 marks)

c)How did the organisation communicate to the community and/or its customers, the changes regarding its customer service?(6 marks)

d)How do you believe the organisation engaged and motivated its staff regarding the change?(6 marks)

(Total 24 marks)