1.19 COMMUNICATION ETIQUETTE: COMMUNICATING WITH SENSITIVITY AND TACT [LO-2] Potential customers often visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you frequently deal with high-profile clients. However, the rest of the workforce has not received such training, and you worry that someone might inadvertently say or do something that would offend one of these potential customers.

In a two-paragraph email, explain to the general manager why you think anyone who might come in contact with customers should receive basic etiquette training.