written by Allen Schmidt, Julie E. Kendell, and Kenneth E. Kendall

On a warm, sunny day in late October Chip Puller parks his car and walks into his office at Central Pacific University. It felt good to be starting as a systems analyst, and he was looking forward to meeting the others on the staff.

In the office, Anna Liszt introduces herself, “We’ve been assigned to work as a team on the new project. Why don’t I fill you in with the details, and then we can take a tour of the facilities?”

“That sounds good to me,” Chip replies. “How long have you been working here?”

“About five years,” answers Anna. “I started as a Programmer analyst, but the last few years have been dedicated to analyst and design. I’m hoping we’ll find some ways to increase our productivity,” Anna continues.

“Tell me About the new project,” Chip says.

“Well, like about users? Who should know? Who do you think will be important in helping is with the new system?” Chip asks.

“You’ll meet everyone, but there are key people I’ve recently met, and I’ll tell you what I’ve learned so you’ll remember them when you meet them.

“Dot Matrica is manager of all microcomputer systems at Central Pacific. We seem to be able to work together well. She’s very competent. She’d really like to be able to improve communication among users and analysts.

“it will be a pleasure to meet her,” Chip speculates.

“Then Mike Crows, the micro maintenance expert. Really seems to be the nicest guy. But too busy. We need to help lighten his load. The software counterpart to mike is Cher Ware. She’s a free spirit, but don’t get me wrong she knows her job,” Anna says.

“She could be fun to work with,” Chip says.

“Could be,” Anna agrees, “You’ll meet the financial analyst, Paige Prynter, too. I haven’t figured her out yet.”

“Maybe I can help,” Chip says.

“Lastly, you should, I mean, you will meet Hy Perteka, who does a great job running the Information Center. He’d like to see us be able to integrate our life cycle activities.

“It sounds promising,” Chip says. “I think I’m going to like it here.”

In CPU case of Anna Liszt, who among the colleague that Chip introduce will be good for her new project?

And from the introductory conversation Chip and Anna shared, which elements mentioned might suggest the use of Case tools?