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Crawford Park management discloses that it uses a balanced scorecard with eight performance measures. Link the measures to the perspective number(s) of the balanced scorecard.
Crawford Park management discloses that it uses a balanced scorecard with eight performance measures. Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Performance Measure Perspective Number Online course credits completed by staff Ratings on a local social media page Average wait time for tickets Member retention (renewal) Operating surplus (revenues less expenses) New memberships Staff-to-visitor ratio < Prev 2 of 5 Next >
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