Create

1. cost management plan

2. EXECUTION REPORT-

Monitoring and control report

Status report

I week sprint- 30 days execution 4 sprints

What targets

How much achieved

How much lagging

If behind- what would be done to achieve it

4 status reports

Objective:

Improve their sales that would help with hotel revenue.

Improving functionality using Agile in Hospitality sector

Increasing customer satisfaction or engagement using Agile Methodology

PROJECT SCENARIO

A hotel has currently seen a decline in their room sales due to the Pandemic of Covid 19. This had a great impact on the overall financials of the hotel revenue. They want to implement Agile Methodology. This methodology can work towards building a high performing team.

HOW- WE HAVE TO CHANGE THE WORK OR ORGANISATIONAL CULTURE NOW

As it was a Pandemic, we need to change our strategy. Instead of completely shutting down the amenities try to give individual bookings to the customers. In this way they would be satisfied.

IMPLEMENT EMPLOYEE TRAINING PROGRAMS

CREATE A SYSTEM OF ONLINE SURVEY FOR CUSTOMER FEEDBACK

In the hospitality industry, Agile methodology emphasises customer collaboration because it enables frequent feedback. The customers themselves validate that the work is on track, delivering the right product, and providing real value. Customers get solutions to the problems they value most.

An Agile approach provides a unique opportunity for clients to be involved through feedback, from prioritising features to iteration planning and review sessions to frequent software builds containing new features. However, this also requires clients to understand that they are seeing a work in progress in exchange for this added benefit of transparency. Address:

King Hotel, located in Downtown Toronto

It is medium sized hotel

Number of rooms- 250

Employee size- 150 (Front desk staff, housekeeping staff, Food and Beverage staff, Maintenance staff, Management staff, Sales and Marketing staff, security staff)

KPI

Customer service satisfaction rate- 18% in 2022

Was- 30% in 2019

REVPAR (Average revenue per available room)

2019- $120

2022- $60.52

Reason- affected by Covid 19 Pandemic

OCCUPANCY RATE-

2019- 61.2%

2022- 44.8%

Personalised coupons to existing customers to attract and retain them.