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Create a customer support ticket: First, prompt the user to provide informa - tion regarding the ticket, including its title and level of urgency. Next,

Create a customer support ticket: First, prompt the user to provide informa-
tion regarding the ticket, including its title and level of urgency. Next, calculate
the total elapsed time (in seconds) from the start of the program. Using the gath-
ered information, compute the Ticket Priority Score (TPS) as described above.
Finally, insert the ticket into the priority queue, with the TPS serving as the key
for prioritization. Higher key value should be given higher priority. For example,
let's assume the user creates a ticket with the title 'Email not working,' and the
associated level of urgency is 2. Furthermore, let's assume the ticket was created
5 seconds after starting the program; then T is 5 and U is 2. Once we know the U

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