1. Create a questionnaire form to identify individual and team knowledge gaps regarding critical thinking and learning opportunities. Develop at least five (5) questions you can ask to identify your team members current knowledge gaps. Please enter the questions into the Worlducation Questionnaire Form template provided within the assessment folder.
2. and here is the questionaire form:

Here are the information to do it. Thank you so much. Please do it simply and correct no plagiarism.

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Word File Edit View Insert Format Tools Table Window Help Task 3 Project Scenario Majority of staff now have a clear understanding of what critical and creative thinking involve after completing the formal and informal training. The following feedback has been received from staff members over the past few weeks regarding critical and creative thinking opportunities in the workplace since conducting the training. - There is more of a command-and-control approach to leadership in the workplace - Many staff are too worried to make suggestions, so they just continue with the status quo - organisational processes don't allow enough time for reasoned decisions to be made - senior managers don't model critical thinking skills - processes don't exist for staff to provide feedback - a culture of fear exists in relation to challenging organisational norms - employees are still forced to focus on outputs and deadlines therefore they do not have enough time or motivation to use critical thinking skills for improvement purposes Worlducation is a social start-up that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child's progress and adjust to their needs as they learn, creating the optimal path learning experience. So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales, and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C). What makes Worlducation completely different from their competition is that they envision a world in which every child learns how to read and write - a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that can't afford the same technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle. Worlducation headquarters are in Sydney's CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and sales and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines. The management structure is shown below. Worlducation's organisational structure is shown in the figure below. Worldcation has a complex supply chain that begins when a sale is made usually via a sales Worldcation has a complex supply chain that begins when a sale is made usually via a sales representative or through and online enquiry that is handled by the sales team. Sales are recorded in an internal Enterprise Resource Planning System (ERP System) which notifies the operations team that an order needs to be delivered. The operations team verify the sales order and authorise the delivery of a manufacturing request to the factory in Hong Kong. Manufacturing team in Hong Kong notes the order specifications and delivery details and incorporates this within its production schedule. The order is manufactured, and the operations team arrange freight and shipping directly to the customer. New software is developed or adapted by the software development and the advertising team develops adverts to reflect the software capabilities. A call centre exists to take customer calls and resolve minor customer queries or complaints. Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions. The global COVID-19 pandemic surprisingly brought hundreds of new leads and that has led to an unprecedented growth that brought alongside dozens of operation and production problems. The CEO has made it a priority to address the critical and creative thinking skills in the organisation to: - equip employees to constructively deal with the COVID-19 pandemic challenges - incorporate formal critical thinking processes in the organisation. In the past, critical thinking has been valued at a management level, not at a general employee level. Managers have often met to brainstorm; problem solve and innovate - but this has been done ad hoc and unplanned. Welcome Welcome to the Strategic Plan for Worlducation. This document sets out our vision for the next two years and how we hope to achieve it. We hope you enjoy reading this document. Lucas Lopez CEO Worlducation Executive Summary Founded in 2016, Worlducation is a social start-up that manufactures tablet computers for primary school students. Our focus is not only on the hardware, but also creating software, content, and activities to better engage and educate primary school students. Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child's progress and adjust to their needs as they learn, creating the optimal path learning experience. Worlducation envisions a world in which every child learns how to read and write - a world without illiteracy. Therefore, for each classroom that buys our product, we donate and train a classroom somewhere around the world that can't afford the same technology. We then connect the classrooms together so that they can grow and collaborate throughout their learning cycle. Vision Statement To see a world without illiteracy. Mission Statement To be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology. Our values are: Core values underpinning our activities are: - Ethical principles - Innovation - Collaboration. Strategic Priorities and objectives To be well led, high performing, profitable and accountable. - Ensure that all financial operations, performance indicators and results support the strategic policies - Identify new and expand existing sources of revenue and ways to help more classrooms in need. - Achieve profits of at least 10% per annum. Increase our reach - Increase range of products and services offered to reach a larger target market - Increase sales to increase donations to needy classrooms. Continue building deeper customer relationships - Customer-centred practice, with a focus on meeting their total needs for high-quality technology - Strengthen the skills of our people, to better support customers - Drive innovation to better meet customer demands Attract, engage and develop the best staff - Continuing the drive to a customer centred, high performance workforce and culture - Strengthening the skills of our people, to better support customer needs - Empowering innovation and responsiveness to change The Market The technology market is a growing and ever-changing industry due to the rapid rate that technology is being updated. Emerging technologies include artificial intelligence and the Internet of Things (IOT). There is an increasing focus on cyber security. Due to the global pandemic, the issues with the manufacturing industry have impacted on the supply of hardware components. The trend for consumer spending during the pandemic has taken a downturn but this has not affected the ICT industry as due to more people working form home, consumer appetite for tablets has increased. Situation Analysis Marketing Strategies Our marketing strategies aim to: - Build our brand - Generate leads now