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create as is and to be bomn proccess for the description below. Paper - based systems worked for decades, but they were relatively inefficient and

create as is and to be bomn proccess for the description below. Paper-based systems worked for decades, but they were relatively inefficient and prone to error. Why? To understand this, you need a more detailed view of the process: It began with a customer order (usually via phone or fax). An employee at the tug company wrote down the work that needed to be done; that description would then be rewritten and handed to tug captains as a job to do; dispatchers would copy it again onto the dispatch log sheet. When the job was completed, the captains handed their log sheets back to the dispatchers. Dispatchers reviewed the sheets and sent a delivery notice to their customer. The log sheets would then get passed to accounting staff, who rewrote (or retyped) the entire job into an invoice and sent it out. Finally, the accountant would have to re-enter all the invoicing details into the accounting system. Each job, therefore, was handwritten seven different times by at least four different people. Each written entry not only took a good deal of time but was also prone to copying errors. Several years of work with tugboat companies resulted in developing HELM Marine Operations software. HELM supports the dispatch process first by equipping each vessel with a computer that runs HELM software. The software is used to keep track of the jobs assigned to the tugboat, details about each job, and information about when the job is completed. This information from each of the boats is linked, through a computer network, with a central computer at the companys main office. This electronic Business Process Modelling (BPM) Assignment The HELM SYSTEM CASE Pg 37 of Text: Experiencing MIS Kroenke, et al linkage reduces the reliance on dispatch sheets and automates the job-completion notices that dispatchers need to send to their customers. The software also automatically produces invoices and links with the accounting system, thereby reducing even more data entry. HELM, therefore, provides more accurate and timely information. The hardware and software are used to save time for the dispatchers, captains, and accounting staff. HELM software has eliminated up to 60 percent of the steps involved in the invoicing process and saved companies tens of thousands of dollars each year by reducing errors. Reporting times have also been decreased by up to 90 percentfrom 7 hours to 30 minutes in some cases. Helm now has customers around the world i need full lucid chart diagram of this business process- with which shapes to use in lucid chart and with different swimlanes for accountants, dispatchers, employees and so on.

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