Create either a 5 Whys or a Fishbone diagram for one of the opportunities (short-term or long-term)that you identified during your Gemba walk. Work through each step of the 5 Whys or Fishbone processes to find the root cause(s) of the problem and the potential opportunity for its solution within your organization.

Here are the short-term and long-term of my organization:

As for a long-term opportunity, implementing a better way to enhance patient care like decreasing the amount of paperwork could enhance efficiency and improve the amount of time they needed to talk to their physicians about their treatments.

And as for a short-term opportunity, there are several that could be enforced. For instance, introduce a regular monthly meeting to identify how to have a better productivity at the clinic. Another one could be by developing an agreement in regard of travel reimbursement for the individuals who travels far to go work. Lastly, a quarterly employee evaluation to increase the probability of pay increase for an individual and could make the employee feel more appreciated with all their hard work.