CRITICAL THINKING How effective do you think for companies to set up "listening posts" throughout your organization might be? Cite examples. 1. 3. Describe two communication incidents you have Bitner's suggestion experienced recently in which active listening and empathetic listening took place. Compare the listening outcome for each occasion 2. Which of the three levels of listening is most 4. Of the six communication and listening road- commonly in use as you interact with others in customer service situations? Cite examples and blocks, which three do you think CSRs should most avoid using when serving customers? Explain. explain. CRITICAL THINKING How effective do you think for companies to set up "listening posts" throughout your organization might be? Cite examples. 1. 3. Describe two communication incidents you have Bitner's suggestion experienced recently in which active listening and empathetic listening took place. Compare the listening outcome for each occasion 2. Which of the three levels of listening is most 4. Of the six communication and listening road- commonly in use as you interact with others in customer service situations? Cite examples and blocks, which three do you think CSRs should most avoid using when serving customers? Explain. explain