Culture is embedded in the fabric of an organization. Clearly, it defines the unique character and image of a business, club, or enterprise. When change is implemented, the culture is disturbed causing anxiety, uncertainty, hostility, and withdrawal from among its members. Coping-readiness can, therefore, hasten the change acceptance and process.

1. How can culture facilitate change?

2. Describe an effective change management program.

3. Cite a recent change within your organization. What was your reaction? How did you cope with change?