CUMULATIVE ASSIGNMENT

ABSENTEEISM

WELL$-$MART

As you might know $,$ we have a developing absenteeism problem in the store. It seems that every day at least a couple of people are off sick. A couple of our better employees were in my office this week complaining that they were being asked to work too much overtime and were getting called in on their day off. Being short$-$ staffed has also resulted in slower customer service, and staff are telling me that customers are becoming rude and aggressive as a result. I think we should meet about this. Can you prepare an agenda for the meeting outlining the major points we should discuss? Plus, I feel like some background reading would help me talk to staff who are feeling stressed. What are the major sources of stress at Well$-$Mart?