Currently Techsoft has an exceptionally high customer service level of 98%, much higher than any of its competitors. Customers showed positive response towards a possible lower but acceptable service level. Results of the survey showed 45 of the customers would be serviced at 90% (classified hereon as Category B) and the rest would have to be serviced at 95% (Category A).

Question	Yes		No
What is your order lead time?	Category A (95%)	Category B (90%)	Category A	Category B
Customers willing to submit/freeze orders 6 weeks before receipt	153	44	2	1	200
Customers willing to submit/freeze orders 4 weeks before receipt	152	42	3	3	200
Customers willing to submit/freeze your orders 2 weeks before you receive them?	50	42	105	3	200

What is the order lead time

What does it mean "customer service level"

Which team conducted this survey and why

What does it mean to "freeze orders 6 or 4 weeks before receipt."

What does it mean to "freeze your orders two weeks before you receive."

What does it mean "the customer would be serviced at 90% or 95%."

What is the current service level of the Techosoft?

What is the impact of higher customer service on the level of the inventory

What is the impact of higher customer service in lead time

Is it a good idea to categorize the customer based on their requested service level. Why

Having higher customer service is an advantage for Technosoft or not

What do you conclude from this customer survey