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Customer Expectations: A client needs to do some maintenance on his house by having a window frame refurbished by cleaning and protected it from rust,
Customer Expectations: A client needs to do some maintenance on his house by having a window frame refurbished by cleaning and protected it from rust, and repainted. He also mentioned that the putty has hardened and became brittle and does not properly seal the glass and frame against water and rain. He wants the refurbished and painted window frame to last for 8-10 years before it needs maintenance again as this is the typical time period that suppliers of paint, such as Plascon and Dulux guarantee their products. A picture of the windows frame is indicated in Figure 1. Project Response: Please do the following in developing a project response towards ensuring the quality of the refurbishing project. In a table format 1. Identify at least 5 technical or specialist requirements including an acceptable tolerance or range for each so that it, if fulfilled or completed correctly, will lead to the satisfaction of the client and will therefore meet the expectations that were set by the client. 2. List the measurement criteria for each of the requirements from item 1 by indicating (1) what will be measured or inspected, (2) the method you will apply (How will it be measured)
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