CUSTOMER EXPERIENCES

1.the components of the company's customer experience and its touchpoints.

2. out how the company designed the experience and how they implemented customer experience strategies?

3. about the marketing strategy. What tools did the brand use? (online and offline tools - different touchpoints, social media etc.)

4. kind of challenges does the company face in the future.

5. about other things that you find interesting in this case.

REFERENCE : https://centria.itslearning.com/LearningToolElement/ViewLearningToolElement.aspx?LearningToolElementId=66341