Customer interaction and time constraints are important factors in the provision of services in many service-oriented companies. This may result in time restrictions and restrictions on productivity gains. Explanation: In a hair salon, for example, a stylist's productivity can be constrained by the time needed to accommodate each client's particular stylistic preferences and the requirement to give them individualised care. In these circumstances, increasing efficiency can necessitate lowering service standards or decreasing customer engagement, both of which could have a detrimental effect on customer satisfaction