Customer Retention 70.7% 90 % Retained - . . 63,900 Satisfied 71 % 10% New Customers -7,100 80 % Retained - . . 2,320 Customer Base Complain 100000 10 %% 20% New Customers -580 29% Dissatisfied 17 % Retained 4,437 Don't Complain 90% 83%% New Customers -21,663 New Customers 29.3% 29,343