Customer returns spiked from 5% to 15% last quarter. The vice-president of Quality delegated you (the Quality Manager) to lead a task force and her expectation was for you and the task force to "fix it". You present the plan to the VP of Quality. She says, "Make sure you test 100% of the parts before they ship to the customer". What is your response? Instructions: To receive full credit: Write in your own words (no outlines -essay format), but in an effective and persuasive way, your response to the following questions (in essay format): What is the issue at hand? What do you see as most relevant to the issue at hand? Describe the approach you would use to respond to this scenario? What textbook concept/principle/tool most influenced your approach? Why? Make sure you include proposed immediate next steps in your response