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Customer satisfaction helps your business achieve business success and a competitive edge over competitors. Satisfied customers are loyal customers and often provide repeat business, referrals

Customer satisfaction helps your business achieve business success and a competitive edge over competitors. Satisfied customers are loyal customers and often provide repeat business, referrals and word-of-mouth advertising. Higher satisfaction levels increase customer loyalty, reduce churn and the cost of acquiring new customers. Analyze customer satisfaction in lieu of Product branding, expectation, satisfaction and brand loyalty. please do give explanation as I'm unable to understand the question.

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