customer service blueprint regarding to a CN tower hotel

1. Introduction and an overview of the business.
2. Introduce the service process your team chose for the customer service blueprint.
3. Describe your customer service blueprint (from part 1 and the employee/customer touch points.
4. Identify the fail and wait points from your customer service process that need to be improved.
5. What recommendation(s) would the team suggest to improve the fail and wait points of customer service process and why is the team making this recommendation(s).