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Customer service can be a company's greatest competitive weapon because it is an aspect that is very difficult for competitors to imitate compared to other
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The four dimensions of customer service are 1 Time This dimension relates to the speed and timeliness of service delivery 2 Dependability This refers ...Get Instant Access to Expert-Tailored Solutions
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Excellence in Business Communication
Authors: John V. Thill, Courtland L. Bovee
9th edition
136103766, 978-0136103769
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