Customer Service Scenario - "Not Happyi" Scenario: A long-term client (Customer) has come into the office for an arranged meeting with you to discuss some concerns they have about their contract with your company. The contract is worth $25 million to your company and this client is a highly valued one, your executive manager says the client is "practically family" to them. You have been assigned as the new contract manager [or project manager} for this contract. today has already been a super busy day due to it being the end of the financial year and your company has just implemented a new contract management software system and there have been problems with the system. You have spent all morning working with the project team, who will run the system for your company, sorting out the problems. You have kept your client waiting for an hour and you have only just now been able to get to the meeting room to see them. Your client was originally understanding when you first spoke to them this morning before they arrived for the meeting, but now that they have been kept waiting and their time is valuable, they are no longer as willing to talk to you about their contract concerns. in fact they're ready to cancel the contract! You know they are angry because they have told you that "they are not ha ppy'." and they feel that they are not being listened to. They know that their contract is a valuable one and your competitors would jump at the chance to take them on and their business. Your client has every reason to be upset, your company has not met its contract commitment to them as well as it should have. How are you going to fix this client relationship? Use all your customer service skills to try and get this resolved