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Customer service steps include greeting the client (30 seconds), collecting client information (1 minute), entering the information on a computer (1 minute), and discussing the

Customer service steps include greeting the client (30 seconds), collecting client information (1 minute), entering the information on a computer (1 minute), and discussing the issue (2 minutes). This exemplifies:

1. Elementary motions

2. Job rotation

3. Expectancy theory

4. Management by Objectives

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