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Customers are commenting that the most important improvement to Kroger's customer service by the addition of ClickList is the: a. minimization of wait times. b.

Customers are commenting that the most important improvement to Kroger's customer service by the addition of ClickList is the:

a. minimization of wait times.

b. management of service capacity.

c. improvement to service delivery.

d. establishment of channel-wide network coherence.

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