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Customers have complained about long check-in time at the Top Max Hotel. Manager Ramp started studying the process by measuring check-in time using a sample

Customers have complained about long check-in time at the Top Max Hotel. Manager Ramp started studying the process by measuring check-in time using a sample of 4 check-ins per day over a period of 30 days. An excerpt of that data, consisting of the first 5 days of data, are shown below

Observations
1 2 3 4
Day 1 6.01 4.28 7.32 7.03
Day 2 5.77 8.22 2.3 4.11
Day 3 7.02 7.72 6.45 6.57
Day 4 5.9 8.12 7.12 6.7
Day 5 6.9 4.96 4.85 6.21

Ramp would like your help in identifying what control chart(s) to use.

  • Please identify and report the type of control chart(s) that would be appropriate if only this data is available, and provide a one-sentence justification for the same.
  • Describe how you would go about calculating the Center Line(s) for the control chart(s).

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