Cynthia Curtis of CC Hair Stylists has discovered that there have been significant errors made with client bookings. Cynthia has discovered that the discrepancies are the result of all stylists entering appointments into separate written diaries for their clients in between appointments and phone calls.

Which of the following courses of action is most correctly characterised as a continuous improvement?

Select one:

A.

Employing a new employee tasked with the sole responsibility of recording and following up appointments

B.

Introducing a policy of fining employees for any incorrectly recorded appointments

C.

Outsourcing responsibility for appointments to an external booking service

D.

Introducing a single online booking record to display all appointments