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D 5 Consulting is a small grant - writing business that was founded two years ago by Dion Davenport. Since then, Dion has performed a

D5 Consulting is a small grant-writing business that was founded two years ago by Dion Davenport. Since
then, Dion has performed a wide range of activities, including business development, grant writing, and
invoicing. Because D5 began as a home-based business, with only a few clients, Dion has been generating
simple invoices using Microsoft Word. He then uses a manual process to follow up on invoices to ensure
they are being paid in a timely manner.
Over the last two years, however, D5 Consulting has grown significantly. The company now works with more
than 50 clients on a variety of jobs ranging from small, simple projects to larger, more complex projects
requiring multiple invoices. As the company grew, Dion found himself spending as much time creating and
tracking down invoices as he did generating billable hours. As a result, he has been putting in very long
hours to keep up with the work. D5 also now has several contractors doing work for the firm. Each contractor
submits submit monthly invoices for their work, which means Dion has even more administrative tasks to
keep track of. In the last several months, Dion has been late paying a few of the contractors because he has
gotten behind processing their invoices or because he did not realize that they had not submitted their
invoices in a timely manner.
Dion is frustrated with the inefficiencies in the business and fears that it will either result in lower client
satisfaction or him exiting the business due to the long work hours. As a consultant, describe how you would implement a Transaction Processing System (TPS) at D5
Consulting to automate invoicing. Discuss the functions that a TPS need to perform in order to alleviate the
issues at D5 Consulting?

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