d. economic e social 15. All internal and external groups affected by a oompany's activities are referred to as its " a. employBes h. suppliers e. customer 16. The function of an organization coordinates the incoming flow of materials and the outgoing flow of finished products. a. logistics b. purchasing c. customer service d. facilities managemenit e. financial 17. Developing relationships with potential customers, designing promotional strategies, analyzing customer needs and establ shing after-purchase support would fall urnder the function of a business b. human resource5 c. research and development d. acoounting e. sales and marketing 18. The function of a business involves the recruiting, hiring and support af its personnel. a. human resources h. operations c. infomation technology d. finance 19. Specialists in the area of marketing would likely NOT be involved in the function of a a. public relations b. pricing c. quality control d. advertising e. brand strategy 20. Doing your job to the best of your ability and conducting yourself with purpose and pride is caled: b job enrichment c. etiquette e. promotion 21The expected norms of behavior in a particular situation are referred to as b- energy c. etiquette d. accountability 8. expectancy 22. All of the following would he traits of professionalism EXCEPT a. ethical lapses b. striving to excel c. maintaining a positive autlook d. dependability 23. Profit and revenue are the sarne thing. h. False 24. If a company's expenses exceed its revenue for the year, the company has made a profit. h. False 25. A labor-intesive business relies on nore hurman resources to operate tha on buildings, machinery and b. False