D Question 1 10 pts In September 2016, Samsung introduced the Galaxy Note 7. It was a great product but had one big problem - the unpredictable tendency of its lithium battery to burst into flames. Fortunately, there have been no reports of serious injuries. Indeed, the biggest victim of the Note 7 debacle is Samsung itself. The mishandling of this crisis has battered the tech giant's reputation, wiping billions of dollars off its share price and brand value. It has also killed off a flagship phone that could have given its rival, Apple, a run for its money. From the case study above, discuss FIVE (5) lessons that Samsung should learn for creating customer value, satisfaction and loyalty. UTM Edita