D) Senario # 2:

ABC company has decided to give their new cutomer service employees an extensive training program, based on the need analysis they have done at the beginning of the year.

They did a training for 20 Participants that costs 1000 SR for every participant. After 1 year of evaluation the HRD team found that the program brought benefits of 80.000 SR to the company.

You are kindly requested to caculte the ROI of the training oprgram ?

What advice would you give the HRD manager, to stop the training program or to continue on using it for new employees? Explain your answer ?