D16. How do you evaluate available options to determine the best solution for resolving a conflict? (a) Evaluate each option of each party's stated needs and desired outcomes and how they will react to an alternative solution. (b) Determine if there are any potential legal consequences and the short and long term costs to the business. (c) Evaluate who proposed each option and how it supports their desired outcomes. (d) Analyse positives and negatives of each option. if it is fair and reasonable to all concerned and their impact on all parties involved and the business. (31?. 1ll'iifhat techniques can you use to help ensure successful implementation of a solution to a conflict situation? (a) Take responsibility for implementing required actions and communicate actions to affected patties. (b) Monitoring actions of all parties before. during and after implementation to ensure adherence to all new rules and procedures. (ch Develop clear written instructions and guidelines for all affected parties outlining everyone's roles and responsibilities in the resolution process. (if) Ensure all organisational policies and procedures are updated and circulated to all staff members. including those involved in the conflict situation. (:18. What documentation muld you most likely need to complete after handling a conict that involved having security escort a dumb: and abusive customer off the premises? (a) A customer complaint register. (b) An employee grievance procedure. (c) An incident report. (d) Arst aid report