Dakota Corporation is preparing its balanced Scorecard for the past quarter The balanced Scorecard contains four perspectives financial, customer, internal business process, and learning and growth Click the icon to view the specific objectives) (Click the icon to view KPIs and corresponding data) Read the requirement Dakota Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective Goal Goal Actual Achievoor Objective KPI Financial 7211 2 Number of units produced per hour Yes 7 ROL Customer 1 Number of customers Number of repeat customers YE 205 Data Table Dakota Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Dakota Corporation has collected for the past quarter B Goal Actual 78% 80% A 1 Percentage of employees with access to customer 2 relationship database 3 Average repair time (number of days) 4 Sales revenue growth-core product line Employee satisfaction survey (1 - 5, with 1 as most 5 satisfied) 6. ROI 7 Number of repeat customers 1.3 1 $2,150,000 $2,050,000 1.5 1.1 20% 24% 100,000 104.000 Print Done Through its strategic management planning process, Dakota Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency 3. Increase number of employees with access to customer relationship database, 4. Increase number of customers. 5. Improve post-sales service. 6. Increase customer retention 7. Increase Return on Investment (ROI). 8. Improve employee morale. Print Done CICO