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Daniel is a clerical worker with access to the office files. The other six employees in the department also have access to the office files.

Daniel is a clerical worker with access to the office files. The other six employees in the department also have access to the office files. The employees all know that they are supposed to return the files when they are finished using them so that others can find them when they need them. Employees should only have one file out at a time. Michael, the manager, notices that Daniel has five files on his desk, and another employee is looking for one of them. Michael says to Daniel, "If you use one file at a time, then others can access the files. If everyone adheres to this process, then you will be able to access the files you need, when you need them." Considering this conversation, at what step in the Coaching Model is Michael?

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He is getting a commitment to the change.

He is describing current performance.

He is following up.

He is describing the desired performance.

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