Daria decides to go on a week-long tropical holiday to Port Douglas in Queensland. She visits her local travel agent, Sunny Travels Pty Ltd, which arranges all of her trip including flights and accommodation. She selects a holiday package of 7 nights 'luxury accommodation' plus flights at the special price of $1 200 and pays in advance.

Daria flies to Cairns on the first day of the trip to arrange car rental at a local dealership. She wants to have a look around the town before driving up to Port Douglas. As a result, she arrives at the resort later that evening, only to be told that all the 'luxury class' rooms have been taken (she is told that her delay did not cause the room to be lost, but rather it was a booking error by her travel agent). She furiously contacts her Sunny Travels representative, who liaises with the resort and arranges for them to offer Daria an 'economy class' room instead. Daria complains bitterly, but in vain, and is eventually forced to accept the economy room.

In the morning, still not happy with what has happened, Daria again phones Sunny Travels. After checking with the resort, the Sunny Travels representative tells her that there is nothing that can be done: there are no luxury rooms available at the resort for the next 7 nights, nor at any other hotel in the vicinity. He does however offer her a rebate of $30 per day. Daria is even more infuriated and decides to fly home to Sydney that morning (her air ticket is flexible enough to allow this at no extra cost).

Advise Daria of any rights she may have against Sunny Travels.