David Bach in cooperation with University of Ghana Business School and EGADE

The case considers IBM's Corporate Service Corps (CSC), a program that had become the largest pro bono consulting program in the world. The case describes the program's triple-benefit: leadership training to the brightest young IBMers, brand recognition for IBM in emerging markets, and community improvement in the areas served by IBM's host organizations. As the program entered its second decade in 2016, students are asked to consider how the program can be improved. The case allows faculty to lead a discussion about training, marketing in emerging economies, and various ways of providing social benefit. The case highlights the synergies as well as trade-offs between pursuing these triple benefits.

21 How can a complete fatrioventricular (AV) block be diagnosed on an electrocardiogram (ECG)?

22 Usually, we look for an RSR pattern for bundle branch block in the chest leads. What does it mean if there is an RSR pattern in the limb leads?

23 What is Wolff-Parkinson-White syndrome?

24 In management of atrial fibrillation (AF), is the priority to control ventricular rate or to restore cardiac rhythm?

25 Can digoxin be given in paroxysmal atrial fibrillation?

26 In a patient with atrial fibrillation and bronchial asthma, what is the recommended treatment and do beta-blockers make the condition worse?

27 What is the difference between atrial flutter and atrial tachycardia?

28 What are the possible causes of atrial extrasystoles, in a patient with a normal echo, which last for several days and then disappear spontaneously? Is treatment with anxiolytics recommended?

29 In the treatment of ventricular tachycardia, could lidocaine be used in the absence of any other drug? How effective is lidocaine?

30 Why is an extremely low level of potassium in the blood sometimes a cause of ventricular fibrillation?