dditional scenario-Three clients have made the complaint regarding cleaning and hygieneservices, and they are claiming that cleaning services have not been performed properly in the lasttwo months and staff are doing rush services.You have conducted meeting with the clients and confirmed the issues and details.Now, you need to conduct a meeting with the cleaning staff and team leader to discuss the issuesaccording to the quality framework.Service delivery procedureThis procedure outlines the procedures and requirements to be observed by contractors in thecourse of attending Premises and undertaking the Services and/or Works. It also establishesthe expectations of the customer in this regard.Contractor Service ExpectationsContractors must undertake the work and deliver the Services in a professional manner and toa high standard.Contractors shall engage in effective communication with all relevant stakeholders and gain aclear understanding of the needs and requirements of the customer.Contractors will work in partnership with the customer to ensure that services delivered arecost-effective, timely, appropriate for the needs of the, and of a high qualitative standard. Inthis spirit, contractors will strive to build a strong and constructive relationship with thecustomer and ensure that the expectations of customers are met.Compliance With Laws and Restrictions by customerWhilst on the Premises, the contractor is required at all times to:ocomply with all legislation, regulations