Dear Lauren:

Some of our underwriters have reported a number of errors in medical summaries you are providing. We may have to re-evaluate the service if the errors persist. I just wanted to let you know so that you could take whatever actions you deem necessary on your side. Some of these errors were quite notable, such as missing a previous heart attack and history of diabetes. Thanks very much. - Betty

Draft a response to this email that you would want Allan or I to review before it goes out. Consider several alternative responses that could be sent