Decision Point: How You Will Handle Customer Service Customer service creates value for consumers but is an expense to the firm that must be managed. Your boss asks for your recommendation as to how Powerfully Fit should provide customer service. Select an option from the choices below and click Submit. i ***** Unlimited Support: Customers can access customer service agents via phone and Internet 24/7/365. Representatives are always available and willing to help customers. The cost to provide this level of service is extremely high. Limited Support: Customers can access customer service agents via phone and Internet during regular business hours, Monday through Friday. The cost to provide this level of service is moderate. Minimal Support: Customers can access customer service agents via Internet only from noon- 4 PM, Monday through Friday. Consumers are encouraged to troubleshoot their own Issues via the website FAQ. The cost to provide this level of service is low