Decision Point: Where Do You Start? Before you start writing your message to Kenisha, the team leader, you decide to seek the advice of Lloyd Baskin, Chairman of the Executive Committee. He has been with the company since its beginnings. You explain the situation, and he tells you, "Keep in mind that this company started out as an engineering firm, and it's still an engineering firm at heart. However, we've evolved here a bit. In the old dinosaur days, if you messed up, you were told about your failure in no uncertain terms. Today, we're a bit kinder and gentler. We'll still let you know when you mess up, but we try to be a little more sympathetic." With Baskin's words in mind, you consider how to begin your message to the team leader. You believe you've got some options. Consider the opening approaches below and determine which would be the most appropriate way, given the situation and Baskin's advice. Select an option from the choices below and click Submit. You can dispense with apologies and buffers and simply deliver the bad news to Kenisha in an up-front manner. You can start by issuing an apology for rejecting the prototype