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Defects or Errors per Million Opportunities is a key measure for firms seeking improvement in their processes. Take a common item, like a baseball. Consider

Defects or Errors per Million Opportunities is a key measure for firms seeking improvement in their processes. Take a common item, like a baseball. Consider how many different attributes are important, such as the stitching, the diameter, the weight, density. Given these 4 measurable attributes, you would conclude that there are 4 opportunities, for each baseball, for things to go right or wrong. Therefore, if you found 1 defect or error, on 2 baseballs, out of your batch of 100 baseballs, that would really be 2 out of 400 opportunities.

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