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Defects or Errors per Million Opportunities is a key measure for firms seeking improvement in their processes. Take a common item, like a baseball. Consider
Defects or Errors per Million Opportunities is a key measure for firms seeking improvement in their processes. Take a common item, like a baseball. Consider how many different attributes are important, such as the stitching, the diameter, the weight, density. Given these measurable attributes, you would conclude that there are opportunities, for each baseball, for things to go right or wrong. Therefore, if you found defect or error, on baseballs, out of your batch of baseballs, that would really be out of opportunities.
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