Defensive communication for the following example: Making a Mistake at WorkEvaluation: judges and criticizes, blames others

Control: tries to be in charge, dominates, insists on having one$$s own way

Strategy: manipulates and tries to steer the group in a particular direction

Neutrality: doesn$$t try to understand, not concerned, indifferent

Superiority: makes status differences clear, pulls rank

Certainty: expresses opinions with no room for change or others$$ opinions, know$-$it$-$all attitude