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Defensive Communication for the following example: Making a mistake at work 1 ) Evaluation: judges and criticizes, blames others 2 ) Control: tries to be
Defensive Communication for the following example: Making a mistake at work Evaluation: judges and criticizes, blames others
Control: tries to be in charge, dominates, insists on having ones own way
Strategy: manipulates and tries to steer the group in a particular direction
Neutrality: doesnt try to understand, not concerned, indifferent
Superiority: makes status differences clear, pulls rank
Certainty: expresses opinions with no room for change or others opinions, knowitall attitude
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