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Define an ITIL practice. Provide an overview of ITIL management practices used today. Briefly explain what the change from a process (ITIL3) to a practice
Define an ITIL practice. Provide an overview of ITIL management practices used today. Briefly explain what the change from a process (ITIL3) to a practice (ITIL4) means. Outline the reasoning for the change and if you agree with it or not. Explain your position
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