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Define outcome and process objectives, citing research to bolster these definitions. Identify the differences between outcome and process objectives. Using the Hart City scenario, write

  • Define outcome and process objectives, citing research to bolster these definitions.
  • Identify the differences between outcome and process objectives.
  • Using the Hart City scenario, write 1 process and 1 outcome objective that present recommendations for the organization.
  • Explain why all your objectives are appropriate for the chosen scenario.

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